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James B Ashworth
Senior, Advanced Analytics
I need to update this If you are interested in my background and skills, please feel free to contact me.
Education
Georgia Institute of Technology
M.S. in Data Analytics
Atlanta, Georgia
2023 (Expected)
Thesis: To Be Determined
Kennesaw State University
B.S. in Computational and Applied Mathematics
Kennesaw, Georgia
2021
Minor: Statistics
University of Phoenix
M.S. in Accounting
Raleigh, North Carolina
2011
University of Phoenix
B.S. in Accounting
Raleigh, North Carolina
2009
Professional Experience
Senior, Advanced Analytics
AT&T
Atlanta, Georgia (Remote)
2021 - Present
- Utilize basic machine learning to build models supporting customer experience improvement decisions.
- Communicate findings and recommendations using visuals to business leaders.
- Identify, collect, and explore internal and external data sources to predict behavior for solving customer experience issues.
- Built predictive models quantifying significance of data variances on ATT’s big data for customer experiences.
Lead Financial Systems Analyst
AT&T
Atlanta, Georgia
2017 - 2021
- Provide technical/functional expertise in identifying, evaluating, and developing financial systems.
- Developed solutions to financial systems issues and worked with systems design to implement new features, including performing financial systems testing.
- Worked on all phases of financial system maintenance including design, development, implementation, testing, and on-going support for extensive user-maintained decision and rules engines.
Lead Strategic Pricing Manager
AT&T
Atlanta, Georgia
2015 - 2017
- Strategically forecast subscriptions by analyzing complex data, customer behavior, and subscriber migration patterns.
- Construct and optimize reporting tools, price recommendations, regulatory compliance, innovative product creation, contracts, and data modeling.
- Report on key findings, instrumental to multi-year strategic planning, recommend revenue projections, identify potential risks, and discover opportunities for revenue generation.
Lead Financial Analyst
AT&T
Atlanta, Georgia
2011 - 2015
- Spearheaded development of the 2013/2014 Subsidy and Commissions planning process, modeling, forecasting, and results tracking with $12B in annual P&L impact.
- Administered the comprehensive analysis of financial reports, trends, and opportunities to implement best practices, resolve errors, and drive revenue.
- Cultivate relations with Supply Chain, Accounting, and Marketing to leverage their experience, uncover patterns, and improve budget accuracy.
Senior Financial Analyst
AT&T
Atlanta, Georgia
2009 - 2011
- Winner of ATT’s Circle of Excellence Employee Award in 2009
- Demonstrated ability to explain complex processes to employees at all levels, in order to ensure audit results were achieved
- Production of accurate, on time reports meeting stringent HQ requirements containing sensitive, confidential records such as iPhone data, HR material, and fraud related investigations
- Developed new reports to give auditors new areas for review in retail environments to keep AT&T costs low while still allowing a positive customer experience
- Group contact for internal audit relations providing needed resources for all financial audits related to company owned retail stores
Retail Operations Analyst, Auditor
AT&T
Raleigh, North Carolina
1999 - 2009
- Winner of ATT’s Circle of Excellence Employee Award in 2007 and 2008
- Perform audits for each assigned AT&T location to ensure compliance with policies and procedures; including cash reviews, inventory counts, and internal controls verifications
- Utilized expert knowledge of Microsoft Access & Excel to create tracking reports to assist Asset Protection in identifying, researching and interpreting local fraud issues in AT&T systems
- Responsible for training sales staff on AT&T’s policy and procedures
- Assist retail locations in identifying and resolving problems related to cash overages/shortages, material bank reconciliation write-offs, and inventory shortages/write-offs
- Identified misuse of bill credits, designed and created reports to track and reduce credits 63%
- Created revenue reporting on company store handset sales to highlight significant issues that led to new operational procedures reducing discounts $50M per year
Retail Sales Associate
AT&T
Wilson, North Carolina
1997 - 1999
- Customer service was premium creating repeat purchases and referrals while reducing customer churn.
- Excellent sales allowing me to exceed commission targets monthly.
- Maintained inventory reducing shrinkage to below company targets.
Teaching Experience
Introduction to PowerBI.
Instructor of PowerBI for Accounting and Customer Experience Teams
Atlanta, Georgia
2021